Focusing on the brand can help companies create a better customer experience. This includes their image, employees, and how they digitally and physically interact with the brand. This is why it’s so important to have a consistent brand. 70% of marketers believe consistent branding will make interacting with clients easier.
Both brick-and-mortar operations and ecommerce sites allow consumers to develop their brand experiences. Businesses must focus on designing brand experiences to give customers the best possible experience, both in person and online.
Associating elements with the brand is the basis for the brand experience. This allows the brand to be noticed and generate value. We will create a brand that includes perceptions, sensations, and the relationship between the company and its consumers.
What is Brand Experience?
Brand experience is every perception, thought, and feeling your customers have in response to your product or service.
Brand experience can be developed by: Brand experience is created by:
- Buy products
- Product packaging
- Customer service
- Feelings when entering a shop
- Online interaction with a product
- Watching Advertisements
Digital marketing is also essential in promoting brands to the public. It adds another layer of experience for a brand.
Creating a brand experience that combines all the elements above into one fun experience is more important.
What is Brand Experience Design (BED)?
Brand experience design is an intentional design that considers every element of branding. Take the example of Nespresso.
The coffee pods are designed with metallic and soft colors. They have ads with George Clooney; the same color scheme is used for their offices and stores.
The brand experience is enhanced when you taste Nespresso. This is what Nespresso’s brand experience design looks like. It brings together all of these elements in a way that makes sense.
How to improve physical contact with brand experience
You can improve your brand’s experience by improving the design of every interaction you have with it.
Some of the best ways you can improve your brand’s experience design are:
- A comfortable and welcoming environment.
- A place where the ambient music is in line with the logo.
- A salesperson’s approach creates a brand perception.
- An aroma that is associated with a brand.
- Snacks and drinks are available in the store.
- A branded voice tone is applied to an email or phone call.
- A friendly, efficient, and educational service.
These details help to create an enjoyable experience for the consumer.
The positive experience that the customer had with your business will then be associated with the perception of your brand.
Conveniences, facilities, and amenities
Brand experience planning determines how to best serve a brand’s consumers through its products and service.
The convenience of a brand can be incorporated into the following:
- eCommerce that allows order pick-up at a physical location.
- Diverse payment options.
- Personalization of products and services
Customers will be attracted to your brand if you offer them flexibility and ease of shopping.
Contact and Interaction
Consumers and brands will always have those moments of contact. These moments can occur in person (such as visiting a store) or remotely via telephone or email.
Interactions, or information exchanges, are natural conversations between each contact.
The brand experience approach is designed to create memorable experiences for the customer during these contacts and interactions.
Associations that raise awareness
Brand experience is based on associations and relationships. This technique aims to awaken consumers to unique moments and feelings.
If the brand can create a positive brand experience, it will generate positive public perceptions.
This brand experience strategy will help clients connect their brand to a specific point quickly.
If, for example, a clothing company uses a particular perfume in its products, customers will quickly associate the brand with that scent.